Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Fyrd Technology Ltd (trading as Relevant Labs, “Vantage”, “we”, “us”) governing your use of the Vantagewebsite and platform (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the Service.

1. Eligibility and your account

• The Service is for business use by UK landlords, letting agents and property managers. You must be at least 18.
• If you set up the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
• You’re responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorised access.

2. The Service — and what it is not

Vantage helps you track and manage UK lettings-compliance obligations: a compliance score per property, reminders, EPC lookups, UK Sanctions List screening, document serving and registration packs.

Vantage is a software tool, not a law firm, and does not provide legal, financial or professional advice. Compliance information is provided for general guidance and may not fit your specific circumstances. You remain solely responsible for meeting your legal obligations as a landlord or agent, including verifying deadlines, certificates and the accuracy of any data or documents. We recommend you seek professional advice where appropriate.

3. Third-party and government data sources

Some features rely on third-party and government sources — including the GOV.UK EPC Register, the UK Sanctions List, and official GOV.UK documents. We pass this information through as accurately as we can but do not control it and cannot guarantee it is complete, current or error-free. Sanctions screening is a decision-support tool that follows OFSI guidance; you are responsible for reviewing flagged matches and making and reporting your own AML determinations.

4. Subscriptions, fees and billing

• New customers start with a 5-day free trial. You will not be charged during the trial and may cancel any time before it ends to avoid being billed. Unless you cancel, your subscription continues automatically at the end of the trial at the rates below. The trial is available once per customer.
• After any free trial, the Service is billed monthly at £8.00 for up to 10 properties, then £0.80 per additional property per month. Current pricing is on our Pricing page.
• Metered charges are based on the highest active property count during each billing cycle. Adding properties takes effect immediately; reductions take effect from the next billing period.
• Payments are processed by our payment provider (Polar). Fees are exclusive of VAT where applicable.
• You can cancel any time from your billing settings; cancellation takes effect at the end of the current paid period. Except where required by law, fees already paid are non-refundable.
• We may change pricing on at least 30 days’ notice; changes take effect at your next renewal.

5. Your data and your responsibilities

You retain ownership of the data you upload (“Customer Data”). You grant us a licence to host and process it solely to provide the Service. As described in our Privacy Policy, you are the controller of any personal data about third parties (such as tenants and guarantors) and you confirm that you have a lawful basis to provide it to us and to have it processed. You are responsible for the accuracy of Customer Data and for keeping your own backups of anything critical.

6. Acceptable use

You agree not to:

• break the law or infringe anyone’s rights;
• upload data you have no right to share, or use the Service to harass or harm anyone;
• attempt to breach security, probe, scrape, reverse-engineer, or disrupt the Service or circumvent rate limits;
• resell or provide the Service to third parties except as part of your own permitted property-management activities; or
• upload malware or interfere with other customers’ use.

7. Intellectual property

We and our licensors own all rights in the Service, including its software, design, and content (excluding Customer Data). We grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. The Vantage name and logo are our trade marks.

8. Availability

We work hard to keep the Service available but do not guarantee uninterrupted access. We may carry out maintenance, and may suspend access where necessary for security or legal reasons. The Service is provided “as is” and, to the extent permitted by law, we exclude implied warranties.

9. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that:

• we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss arising from your failure to meet a legal or compliance obligation; and
• our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period.

You acknowledge that the Service is a tool to assist your own compliance and that final responsibility for compliance rests with you.

10. Indemnity

You will indemnify us against claims arising from your Customer Data or your breach of these Terms, including claims that your collection or use of personal data was unlawful.

11. Term and termination

These Terms apply while you use the Service. You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or where required by law. On termination your right to use the Service ends and we will delete or return Customer Data in line with our Privacy Policy.

12. Changes to these Terms or the Service

We may update these Terms or the Service from time to time. For material changes we’ll give reasonable notice (in the app or by email). Continuing to use the Service after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may benefit from mandatory protections in your place of residence.

14. Contact

Questions about these Terms? Email [email protected].